We at Emma Dunne Ltd. wish for you to be delighted with your purchases. However, if you change your mind about your order you may return it, with the original packaging within 14 days. We do not refund any of the carriage costs incurred.
If you have purchased your item at a show and change your mind, you may also return this as long as you have the receipt or delivery note and it is unused with the original packaging. We do not refund any of the carriage costs incurred.
Refunds can only be made to the original credit or debit card.
On the rare occasion, you may receive a faulty or damaged item, please notify us as soon as you can, within 3 days of receipt. We will endeavour to ensure the situation is dealt with as quickly as possible: it may be necessary to ask you to send us a photograph of the item so that we can determine the best resolution. You would be entitled to an exchange or refund on the item should you wish, and if necessary we would reimburse any postage costs incurred if you send the item back to us.
In any case of returns we will deal with your request as quickly as possible and certainly within 10 days. We will confirm receipt of your parcel by email, but please remember that it can take several days for a refund to show on your account. If you have not heard within 10 days of sending us your items, please contact info@emmadunne.co.uk or call 01304 240338.